Back to article list Issue: Vol. 2 No. 1 (2018)

Benchmarking dalam Manajemen Sebuah Perpustakaan

Eke Wince
Open Access
Published: 2018-06-30
Pages: 23-40
Section: Articles
https://doi.org/10.29240/tik.v2i1.435
PDF Copyright

Abstract

This article is a theoretical study of the concept of benchmarking in library management to improve the quality of services and functions. The formulation of the problems raised is how the concept of benchmarking is and how its application to the existence and implementation of the functions of library institutions are. The method of writing in this article is to describe the concepts of benchmarking and then put the library activities on the concepts found. Benchmarking can and will be implemented in a library as a form of library development in a dynamic and sustainable way. Benchmarking done at this time tend to be external and functional. A library will apply benchmarking if its management system led to a total quality management system. It means that the empowerment of an organization's resources is developed maximally, professionally and proportionally. A library tends to benchmark, if it had a strategic planning to increase satisfaction both morally and materially.

Keywords

Benchmarking Library Management Total Quality Management

Downloads

Download data is not yet available.

Copyright

Authors who publish with Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).


References

  1. Benchmark URL: http://en.wikipedia.org/wiki/Benchmark, 29 Oktober 2007
  2. BenchmarkingURL:http://management.about.com/cs/benchmarking/a/Benchmarking.htm, 29 Oktober 2007
  3. Bengt Karlof & Suante Ostblom, Benchmarking : petunjuk menuju keunggulan , Yogyakarta : ANDI, 1997
  4. Camp, R. C., Benchmarking , Milwaukee, WI : Quality Press, 1989
  5. David Goestsch & Stanley B. Davis, Introduction to total quality : quality management for production, processing, and services , New Jersey : Prentice Hall, 1997
  6. --- , Introduction to total quality : quality productivity, competitiveness , New Jersey : Prentice Hall, 1997
  7. Fandy Tjiptono & Anastasia Diana, Total Quality Management , Yogyakarta : ANDI, 2002
  8. Konsep Kreatif Chad URL: http://getuk.wordpress.com/2006/12/11/konsep-kreatif-chad-3/#more-96, 07 November 2007
  9. Martin, William J.,The Global Information Society, Hampshire : Aslib Gower, 1983
  10. Peter Brophy & Kate Coulling, Quality Management and Library Science: For Information and Library Managers , Mumbai : Joico Publishing Hoise, 1997