Analisis Kepuasan Pengguna terhadap Sistem Repositori di Perpustakaan Universitas Negeri Malang

Authors

  • Syavira Zeta Firdaulia Dasmasela Universitas Negeri Malang, Indonesia
  • Citra Kartika Sari Universitas Negeri Malang, Indonesia
  • Rani Auliawati Rachman Universitas Negeri Malang, Indonesia
  • Rahma Dwi Astuti Universitas Negeri Malang, Indonesia
  • Farah Difa Agustina Universitas Negeri Malang, Indonesia
  • Joko Aiko Ponco Wicaksono Universitas Negeri Malang, Indonesia

DOI:

https://doi.org/10.29240/tik.v10i1.13512

Keywords:

Institutional Repository, User Satisfaction, Open Access, Academic Library

Abstract

This study evaluates the success of the institutional repository system at Universitas Negeri Malang (UM) using the DeLone & McLean Model (2003). A descriptive quantitative approach with a survey design was used to measure user satisfaction. Using a purposive sampling technique, data were gathered from 103 active student users and analyzed via SPSS version 26 software. Results show that overall user satisfaction falls into the moderate-to-high category. However, multidimensional testing revealed critical barriers in system quality; the close access policy indicator (A6) scored low at 3.019, and ease of access for various groups (E1) scored 3.165. Conversely, the repository content guarantee (C1) achieved the highest score at 3.990, and time-saving (E2) scored 3.903. Contextual data confirms that full-text restrictions trigger user complaints and lower the university's Webometrics ranking. Consequently, this study recommends a gradual transition toward open access, faster document upload verification, and improved synchronization between physical and digital document availability to maximize the repository's net benefits.

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References

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Published

2026-06-12

Issue

Vol. 10 No. 1 (2026): Jurnal Tik Ilmeu (Juni)

Section

Articles

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Copyright (c) 2026 Syavira Zeta Firdaulia Dasmasela, Citra Kartika Sari, Rani Auliawati Rachman, Rahma Dwi Astuti, Farah Difa Agustina, Joko Aiko Ponco Wicaksono

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