Benchmarking dalam Manajemen Sebuah Perpustakaan

Authors

  • Eke Wince Institut Agama Islam Negeri (IAIN) Curup, Indonesia

DOI:

https://doi.org/10.29240/tik.v2i1.435

Keywords:

Benchmarking, Library Management, Total Quality Management

Abstract

This article is a theoretical study of the concept of benchmarking in library management to improve the quality of services and functions. The formulation of the problems raised is how the concept of benchmarking is and how its application to the existence and implementation of the functions of library institutions are. The method of writing in this article is to describe the concepts of benchmarking and then put the library activities on the concepts found. Benchmarking can and will be implemented in a library as a form of library development in a dynamic and sustainable way. Benchmarking done at this time tend to be external and functional. A library will apply benchmarking if its management system led to a total quality management system. It means that the empowerment of an organization's resources is developed maximally, professionally and proportionally. A library tends to benchmark, if it had a strategic planning to increase satisfaction both morally and materially.

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References

Benchmark URL: http://en.wikipedia.org/wiki/Benchmark, 29 Oktober 2007

BenchmarkingURL:http://management.about.com/cs/benchmarking/a/Benchmarking.htm, 29 Oktober 2007

Bengt Karlof & Suante Ostblom, Benchmarking : petunjuk menuju keunggulan , Yogyakarta : ANDI, 1997

Camp, R. C., Benchmarking , Milwaukee, WI : Quality Press, 1989

David Goestsch & Stanley B. Davis, Introduction to total quality : quality management for production, processing, and services , New Jersey : Prentice Hall, 1997

--- , Introduction to total quality : quality productivity, competitiveness , New Jersey : Prentice Hall, 1997

Fandy Tjiptono & Anastasia Diana, Total Quality Management , Yogyakarta : ANDI, 2002

Konsep Kreatif Chad URL: http://getuk.wordpress.com/2006/12/11/konsep-kreatif-chad-3/#more-96, 07 November 2007

Martin, William J.,The Global Information Society, Hampshire : Aslib Gower, 1983

Peter Brophy & Kate Coulling, Quality Management and Library Science: For Information and Library Managers , Mumbai : Joico Publishing Hoise, 1997

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Published

2018-06-30

Issue

Vol. 2 No. 1 (2018)

Section

Articles

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