Fadilla, Andry Achmad, and Muhammad Rachmadi. “Analisis Incident Management Dan Service Desk Menggunakan Framework ITIL V4 Pada Layanan KIR Dinas Perhubungan Kota Palembang”. Arcitech: Journal of Computer Science and Artificial Intelligence 6, no. 1 (June 27, 2026): 257–292. Accessed July 7, 2026. https://journal.iaincurup.ac.id/index.php/arcitech/article/view/17305.