FADILLA, Andry Achmad; RACHMADI, Muhammad. Analisis Incident Management dan Service Desk Menggunakan Framework ITIL V4 pada Layanan KIR Dinas Perhubungan Kota Palembang. Arcitech: Journal of Computer Science and Artificial Intelligence, [S. l.], v. 6, n. 1, p. 257–292, 2026. DOI: 10.29240/arcitech.v6i1.17305. Disponível em: https://journal.iaincurup.ac.id/index.php/arcitech/article/view/17305. Acesso em: 7 jul. 2026.