OKTAFIAN, Fachrizal Fadhil; PRATAMA, Dicky. Analisis IT Service Management (ITSM) Menggunakan Framework ITIL V4 pada PT. PBM Bahari Raharja Permai. Arcitech: Journal of Computer Science and Artificial Intelligence, [S. l.], v. 6, n. 1, p. 234–256, 2026. DOI: 10.29240/arcitech.v6i1.17251. Disponível em: https://journal.iaincurup.ac.id/index.php/arcitech/article/view/17251. Acesso em: 7 jul. 2026.