Fadilla, A.A. and Rachmadi, M. 2026. Analisis Incident Management dan Service Desk Menggunakan Framework ITIL V4 pada Layanan KIR Dinas Perhubungan Kota Palembang. Arcitech: Journal of Computer Science and Artificial Intelligence. 6, 1 (Jun. 2026), 257–292. DOI:https://doi.org/10.29240/arcitech.v6i1.17305.