Strengthening Educational Quality through the Implementation of ISO 9001:2008 Quality Management Systems at FKIP Pematangsiantar Senior High School

Tumpal Manahara Siahaan; Injen Pardamean  Butar Butar; Osco Parmonangan Sijabat

doi:10.29240/jsmp.v10i2.16494

Authors

Tumpal Manahara Siahaan Universitas HKBP Nommensen Pematangsiantar, Indonesia
Injen Pardamean Butar Butar Universitas HBKP Nommensen Pematangsiantar, Indonesia
Osco Parmonangan Sijabat Universitas HKBP Nommensen Pematangsiantar, Indonesia https://orcid.org/0000-0002-5506-2642

DOI:

https://doi.org/10.29240/jsmp.v10i2.16494

Keywords:

ISO 9001:2008, Quality Management System, Educational Quality, Continuous Improvement, School Management

Abstract

The implementation of a Quality Management System (QMS) based on ISO 9001:2008 is widely recognized as an organizational strategy for promoting educational quality and improving institutional performance. This study examines the implementation of ISO 9001:2008 at FKIP Pematangsiantar Senior High School and analyzes the supporting and inhibiting factors influencing its effectiveness. A descriptive qualitative research design was employed. Data were collected through direct observation, interviews, and document analysis, with particular attention to the management responsibility component and the application of quality management principles in school administration. The findings indicate that the school has implemented the ISO 9001:2008 QMS through various managerial and operational activities. The implementation levels of the eight quality management principles were identified as follows: customer focus (87.9%), leadership (75.3%), employee involvement (86.7%), process approach (82%), system approach to management (85%), continual improvement (85.3%), factual approach to decision-making (74%), and supplier relationship management (84.6%). These findings indicate that ISO 9001:2008 implementation has contributed to the improvement of educational services and organizational performance. However, the factual approach to decision-making remains the weakest area because of limited data management, utilization, and analysis. Accordingly, strengthening data collection systems, improving data management practices, and implementing regular performance evaluations are essential. The study concludes that ISO 9001:2008 provides a significant foundation for continuous quality improvement and supports the development of more effective and systematic educational management practices at FKIP Pematangsiantar Senior High School.

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